Consumers are entitled to a right of withdrawal according to the following conditions, whereby consumer is any natural person who concludes a legal transaction for a purpose which can be attributed neither to their commercial nor to their independent professional activity:
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must contact us
iSHOXS Europa GmbH
Oppelner Staße 6
Phone: +49 (0) 2166 68260
Fax: +49 (0) 2166 682626
by means of a clear statement (such as a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. You can download the pattern withdrawal form here. If you make use of this option, we will immediately send you (for example by e-mail) a confirmation of the receipt of such a revocation.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this Agreement, we will have you all the payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than our standard low-priced delivery have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment we use
the same means of payment as you used in the original transaction unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.